One predictable monthly cost per user covers your IT, your security and your cloud.
No hidden fees, no surprises, no lock-in.
For small teams that need reliable day-to-day IT
For growing teams that never want to think about IT
For organisations with complex estates, regulated environments or multiple sites
| Essentials | Pro | Enterprise | ||
|---|---|---|---|---|
| Support and service | Helpdesk availability | Weekdays, 9am–5pm | 24/7 with 15-minute response | 24/7 dedicated team |
| Named account manager | No | Yes | Yes | |
| On-site visits | Per-incident | Included | Dedicated engineer | |
| Security and resilience | Managed antivirus & patching | Included | Included | Included |
| Security Operations Centre | No | Included | Included | |
| Backups with tested restores | Business hours only | Weekly | Daily | |
| Security awareness training | No | Included | Included | |
| Uptime SLA | 99.9% | 99.9% | 99.99% with financial guarantee | |
| Cloud and productivity | Microsoft 365 management | Up to 25 users | Unlimited | Unlimited + Azure |
| New PC setup | Per-incident | Included | Included | |
| Multi-site support | Single site | Up to 3 sites | Unlimited sites |
Within one week for most businesses. You'll start with a free IT audit — we review your current setup, security posture and pain points, then present a clear plan and fixed price.
After you sign, our onboarding team schedules the rollout around your business hours so staff are hardly interrupted.
For urgent migrations or emergency support, we can often have you supported the same day.
Yes. "Unlimited" means no ticket caps and no per-call charges. We don't bill you every time a user rings the helpdesk — that would just encourage you to avoid contacting us.
The only things outside standard plans are large projects (like a full Microsoft 365 migration or a new office build), new hardware purchases and work clearly caused by third-party misuse. Everything else is covered.
We believe honest, unlimited support is what makes a managed service partnership actually work.
You can cancel with 30 days' notice, in writing, without speaking to a retention specialist or hearing about our founder's business journey.
We'll hand over clean documentation, return full administrator access and transfer licences promptly. We consider it a professional duty to make leaving easy — and most people who leave come back within a year.
No lock-in, no exit fees, no hard feelings.
We'll review your current setup and give you an honest, no-obligation recommendation — whether you become a client or not.